Instant answers, right when you need them
The Officaid Assistant is an AI-powered chatbot available on the Officaid Help Centre website. It is trained on the entire Help Centre documentation, so it can answer your questions about any module, feature, or workflow without you having to search through articles yourself.
What the Assistant Can Help With
The Officaid Assistant is designed to answer questions about how to use the platform. You can ask it things like:
- "How do I create an invoice?"
- "What is the difference between expenses and payables?"
- "How do I apply for leave?"
- "What does the Paid status mean on a payable?"
The assistant draws from the same articles available in the Help Centre, so the answers you receive are consistent with the written documentation. Think of it as a faster way to find the same information.
Where to Find the Assistant
The Officaid Assistant is available on the Help Centre website. Look for the chat icon in the bottom-right corner of the page. Click it to open a conversation and start asking questions.
How It Works
Type your question in plain language, just as you would ask a colleague. The assistant processes your question and responds with a relevant answer, often including references to specific Help Centre articles where you can read more.
You can ask follow-up questions in the same conversation to dig deeper into a topic or clarify something from a previous answer.
Frequently Asked Questions
The Officaid Assistant is currently available on the Help Centre website. You can access the Help Centre at any time by visiting the Officaid website or clicking Support from the left sidebar within the app.
No. The Officaid Assistant is trained on Help Centre documentation only. It does not have access to your account, employee data, financial records, or any other private information. It provides general guidance on how to use Officaid features.
If the assistant does not have an answer, it may suggest related topics or direct you to browse the Help Centre. For questions that require personalized support, consider registering for an Officaid Workshop to speak with the team directly.
Yes. The Officaid Assistant is available whenever the Help Centre website is accessible, so you can get answers at any time, regardless of your time zone.
What's Next?
Make the most of your Officaid support resources:
- Using the Officaid Assistant for tips on getting the best answers
- Introducing the Help Centre to browse articles by module
- What are Officaid Workshops to join live sessions for hands-on guidance