Cancelling a Claim

Withdraw a pending expense claim in Officaid before it gets approved.

Withdraw a claim you no longer need

Submitted a claim by mistake or need to redo it with different details? You can cancel any pending claim before it gets approved. Cancelled claims remain in your history but won't be processed for payment.

When You Can Cancel

Claims can only be cancelled while they have a Pending status. Once a claim is approved, paid, or rejected, the cancel option is no longer available.

If you need to correct details rather than cancel entirely, consider using the edit function instead. See Editing a Pending Claim for details.

How to Cancel

1 Navigate to Me → My Claims and go to the Overview tab.
2 Find your claim in the Pending section.
3 Click the delete icon (trash) in the Actions column.
4 The Cancel Claim Request modal opens showing the claim details.
5 Optionally, enter a Reason explaining why you're cancelling.
6 Click Cancel to confirm and withdraw the claim.

The Cancellation Modal

Before cancelling, you'll see a confirmation screen displaying:

A warning that the request will be cancelled
Employee name to confirm whose claim it is
Claim Type and Expense Date of the claim
Amount that was being claimed
Reason field where you can explain the cancellation

Adding a reason is optional but helpful for your own records if you need to remember why you cancelled the claim later.

After Cancelling

Once cancelled, the claim:

Moves to Cancelled status immediately
Remains visible in your All Claims history
Will not be processed for payment
Cannot be reactivated or edited

If you still need to claim the expense, you'll need to submit a new claim from scratch.

Cancelling vs Editing

Choose the right action based on your situation:

Edit if you need to fix the amount, date, or remarks but the claim is otherwise correct
Cancel if you uploaded the wrong receipt, submitted a duplicate, or no longer need the reimbursement

Frequently Asked Questions

Can I undo a cancellation?

No. Once a claim is cancelled, it cannot be reactivated. If you still need to claim the expense, submit a new claim through Me → My Claims by clicking New Claim.

Will cancelled claims affect my claim balances?

No. Cancelled claims do not count toward your Used amount. Your claim balances only reflect approved and paid claims.

Can my manager see my cancelled claims?

Cancelled claims remain in the system for record-keeping purposes. Your manager or HR may be able to see them when viewing claim history, but cancelled claims do not require any action from approvers.

What's Next?

Continue managing your expense claims:

Submitting a Claim to create a new expense claim
Claim Statuses Explained to understand each status
Viewing All Claims to review your claim history

claims cancel withdraw pending delete